Refund policy

Duopharma Singapore strives to provide you with the best shopping experience. Due to the nature of our products, we maintain a strict no refund and exchange policy, except in cases where the item is defective or damaged upon arrival.

Return & Exchange Policy

• Final Sale – No Refunds, Returns or Exchanges for any reason including change of mind, user error, or unused product due to strict hygiene, safety, and quality control standards.
• Defective or Damaged Products - If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 7 working days of receiving your order to initiate an exchange. 

To Initiate an Exchange

Email us at enquiry-sg@duopharmabiotech.com with the following details:

1. Order number
2. Clear photos of the defective, damaged or incorrect product
   
3. Reason for Exchange

Disclaimer

By purchasing from Duopharma Singapore, you acknowledge that all such products are final sale and are non-returnable and non-refundable, except in cases of manufacturing defect or damage during delivery. We reserve the right to reject any exchange request that does not meet our exchange policy.